We try to keep this as simple as possible for you, as we value each and every one of you!

YOUR RETURNS POLICY

• Items must have all tags attached.
• Items must be returned within 14 days of the date shown on the dispatch note.
• Underwear and swimwear cannot be returned for health and hygiene reasons.
• Items must be unworn and unwashed.
• Shoes must be tried on indoors.

HOW LONG DO I HAVE TO RETURN AN ITEM?

• 14 days of the date shown on the dispatch note.

HOW LONG DO I HAVE TO COLLECT AN ITEM?

• 3 months of the date shown on the order. After this time the order will be donated to a local charity.

HOW LONG DOES IT TAKE TO PROCESS?

• Once we receive the return, no later than 21 days.
• If you haven't been refunded by this time, contact us with your proof of postage.

HOW DO I RETURN AN ITEM/ RETURNS LABELS?

• Re-pack the item with the labels still attached and enclose the completed ‘not quite right’ card.
• Address the return to:

The Thread Shed, Heywood Market (Side Shop) York Street, Heywood, OL10 1LT

• At the Post Office obtain proof of postage.
• Make sure you get a proof of postage, as a missing parcel is your responsibility.
• Keep the proof of postage safe.

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

• If you receive a faulty item and would like a refund, please send us a message to 07799837884 advising us of your order number and your name.
• Let us know what the problem is alongside a photo of any faulty garments
• Return the item to us following the same procedure as stated in "How do I return an item".
• We will investigate and contact you with the info. on the refund.

EXCHANGING AN ITEM?

• If you would like to exchange an item please contact us on 07799837884 with your order number / details handy and we will do what we can to help you.